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This website provided by M Plus Museum Limited (‘M+’) is subject to these terms of use and Privacy Policy. This website shall be M+’s exclusive property and all intellectual property rights in this website shall be owned by M+.
The use of this website signifies users’ understanding of the Privacy Policy and acceptance of and agreement to these terms of use. Users shall use this website in compliance with all applicable laws of the HKSAR.
The use of this website is for personal and non-commercial use only. Users shall not (i) re-sell or charge others for the use of or access to this website or any function therein; and (ii) use this website in any way for commercial use or malicious purpose.
Disclaimer
The information provided by M+ on this website is for reference only. Whilst M+ endeavours to ensure the accuracy of M+’s information on this website, no express or implied warranty is given by M+ as to the accuracy of M+'s information.
This website also contains information input by other parties and users may access other sites through this website and obtain information provided by other parties, including but not limited to map data, direction indicators, guiding functions, traffic information and weather information (collectively called ‘the other information’). M+ expressly states that it has not approved nor endorsed the other information contained in or in connection with this website. When users use the other information, users may find that actual conditions differ from such information and users agree to exercise their independent judgment and use such information at their own risk.
M+ does not accept any responsibilities for any loss or damage whatsoever arising from any cause whatsoever in connection with this website. M+ is entitled to delete, suspend or edit all information on this website at any time at its absolute discretion without giving any reason. Users are responsible for making their own assessments of all information contained in or in connection with this website and are advised to verify such information by making reference to its original publication and obtain independent advice before acting on it.
M+ is also entitled to remove, suspend or restrict any use or function of this website at any time at its absolute discretion without giving any reason and notice. M+ shall not be responsible for any loss or damage whatsoever as a result of or arising from such removal, suspension or restriction.
By accessing and using this website, users acknowledge and agree that their telecommunications service providers may charge fees based on volume of data transmitted and any other fees as may be agreed between users and their respective telecommunication service providers. Users shall ensure that their device and/or telecommunications service providers do not block download of materials for the purpose of obtaining any materials from this website.
Security Statement
Users acknowledge and agree that M+ shall not be responsible in any manner for direct, indirect, special or consequential losses or damages howsoever arising out of the use of this website. M+ does not guarantee that any messages or information sent via this website will be completely secure. M+ does not accept any responsibility for any damages incurred by any user if the user sends a message or provides any information to M+, or if M+ sends a message or provides information to any user at the user’s request, via this website. Communications via this website may be subject to interruption or delayed transmission due to network traffic or incorrect data transmission due to the public nature of the network or otherwise.
Copyright Notice
Unless otherwise indicated, all materials contained in this website are subject to copyright owned by M+. M+’s copyright protected materials may be re-disseminated or reproduced, provided that M+ as the source of information is acknowledged and that the re-dissemination or reproduction is for non-commercial use. Any other reproduction, adaptation, distribution or dissemination or making available of the content available in this website for commercial use is only permissible subject to prior written approval from M+ and the payment of a charge for such request.
Please note that this permission only applies to copyright materials of M+. Where third party copyright is involved, permission to reproduce or otherwise use such material must be obtained from the copyright owners concerned.
For Registration of MyWestK Account
User may become a registered user of this website by registering a MyWestK account (‘Account’). By registering an Account, user acknowledges and agrees to the following: -
1. User shall be responsible for ensuring that the information provided for the registration of the Account is correct and complete and shall timely inform M+ of any changes to such information by updating the relevant information in the Account.
2. User may use the Account for the following purposes: -
(a) obtaining updated information of the programmes, events and offerings in or in connection with M+;
(b) facilitating user’s participation in any such programme, event or offering;
(c) managing account by providing and/or updating user’s own personal information and preferences;
(d) retrieving e-ticket purchased by user for ticketing event(s) and registration event(s);
(e) improving customer experience of the programmes, events and offerings in or in connection with M+. User acknowledges that all programmes, events and offerings will be subject to specific terms and conditions.
3. User shall be responsible for and shall take all reasonable steps to maintain the confidentiality and security of the user’s Account and password and for restricting access to the user’s device(s) on which the Account has been or is used, and to the extent permitted by applicable laws, user agrees to accept responsibility for all activities that occur under the user’s Account. User shall inform M+ immediately if the user has any reason to believe that the user’s Account or password is being or is likely to be used in an unauthorised manner.
4. M+ reserves the right to suspend or terminate any user’s Account, any functions of such Account and/or any privileges as holder of such Account at any time without prior notice.
Update of these Terms of Use
These terms of use may be updated from time to time by M+ without prior notice. Please check this page regularly for any updates. By using this website or registering for an Account, users unconditionally agree to the latest version of these terms of use.
Interpretation
In the event of any dispute, the decision of M+ shall be final and conclusive.
These terms of use have been translated into Chinese. If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.
Jurisdiction
These terms of use are governed by the laws of the HKSAR.
Unless otherwise specified, the term ‘members’ refers to all individuals with paid membership from all membership tiers including M+ Member (individual & dual), M+ Young Member, M+ Senior Member, M+ Family Membership, M+ Patron, M+ Young Patron, M+ Affiliate, and any members of other membership tiers that may be introduced by M Plus Museum Limited (“M+”) as it deems appropriate.
1.1 Membership is valid for 12 months from the membership purchasing date, unless otherwise specified. Validity period of membership acquired through corporate sponsorship may vary and shall be indicated in the respective application form.
1.2 Memberships are classified into the following types, each with different prescribed eligibility, annual fee, and benefits.
1.3 Applicant must present a valid identification document or full-time student card for purchasing M+ Young Membership/M+ Senior Membership/M+ Young Patron or present the valid identification document for verification during their first visit to the museum.
1.4 Guardian of Child Member must present a school handbook, student card, birth certificate, or other identification document of the Child Member during their first visit to the museum for verification.
1.5 Applicant must pay for full membership fee for M+ Member (Individual & Dual) Membership if the supporting document for other membership type cannot be provided.
1.6 Gift memberships are not redeemable for cash/other goods or services and must be activated within 90 days from the purchasing date. The membership will be valid for 12 months from the date of redemption. All membership benefits will only be accessible from the date of activation. If it is not redeemed within such prescribed period, the membership will be forfeited automatically without notice and without any refund or compensation.
1.7 For onsite membership purchase, member will receive a receipt with an admission QR code valid for 20 days from the transaction date.
1.8 For online membership purchase, a confirmation email with a temporary admission QR code will be sent to the member’s registered email. The QR code will be valid for 20 days from the transaction date.
1.9 M+ digital membership card will be available upon successful settlement or activation of the membership subscription. Members may access the digital membership card in the Member corner by downloading the WestK App.
1.10 For online or onsite M+ Family Membership purchase, the confirmation email with the temporary admission QR code will be sent to each adult member separately. The membership information of the Child and/or Young Members and their QR code(s) will be attached to the confirmation email to the primary member (the purchaser). The M+ physical membership cards for M+ Child and Young Members under such family membership will be ready for collection at the M+ Membership Desk located on the ground floor in 15 working days from the purchase date.
1.11 Except M+ Child Member (Family) and M+ Young Member (Family), M+ physical membership card of other membership types can be obtained by submitting a request to [email protected]. Upon receiving the request, the physical M+ membership card will be ready for collection at the M+ Membership Desk located on the ground floor after 15 working days.
1.12 Combo Membership is only applicable for applicants who do not have an active M+ or HKPM membership.
1.13 For online dual membership purchase, the confirmation email with the temporary admission QR code will be sent to each adult member separately.
1.14 Membership fee is non-refundable once payment is made.
1.15 Membership shall be used by the member personally. Designated staff of M+ shall be entitled to check the member’s valid identification document for verification purpose.
1.16 Membership is non-transferable, unless otherwise approved by M+. M+ Patron and M+ Affiliate memberships obtained through corporate sponsorship may be transferred, subject to the following conditions:
1.17 If the physical membership card is lost, stolen or damaged, member shall report to M+ immediately. HK$30 (for each incident) will be charged for the replacement of any lost, stolen or damaged membership card.
1.18 For replacement of any lost, stolen, or damaged physical membership card, M+ Membership Team shall reissue a new membership card within 15 working days after incident is reported. The reissued card must be picked up in-person at the M+ Membership Desk on the ground floor.
2. Membership Renewal
3. Membership Upgrade
4. Use of Benefits
5. General
5.1 M+ reserves the right to amend these terms and conditions anytime without prior notice and without giving any reason. Updated terms and conditions will be provided on M+ website. All members shall be bound by the latest version of these terms and conditions.
5.2 M+ has the absolute discretion on matters in relation to the approval of membership, event bookings, programmes, or member offers or benefits.
5.3 In case of any disputes, the decision of M+ shall be final.
5.4 In the event of any discrepancies between the English and Chinese versions of these terms and conditions, the English version shall prevail.
5.5 These terms and conditions constitute an agreement between M+ and each member respectively. A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce any term of this agreement.
5.6 These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China (“HKSAR”) and the parties submit to the jurisdiction of the courts of HKSAR.
1. The Foundation is a registered charity in Hong Kong; we will issue receipt for your tax deduction purpose for donation of HK$100 or above.
2. The Foundation only accepts one-off payment in Hong Kong Dollar (HKD) at the time being.
3. All donation to the Foundation are non-refundable and non-transferrable.
4. All donation are inclusive of administrative costs including payment gateway fees.
5. Upon submission of donation form and successful payment, you will receive a confirmation email, and the e-version tax receipt will be received in 30 days.
6. You represent and warrant that all the information you submit to us including without limitation name, contact number, email and credit card information, are true, correct, complete and up-to-date.
7. Our services may use or contain links to third-party services that are not owned or controlled by us including without limitation web developer, web hosting company and payment gateway provider. We assume no responsibility or liability, and this will be borne by the third-party services we use or have linkage.
8. We have the discretion to refuse the offer of donation for certain reasons including without limitation if the donation is dubious, if there is a delay in facility availability, if the donor does not comply with any directions or matters as stipulated in this donation form and if it is required by applicable law.
9. The Foundation reserves the right of final decision on any dispute.
*The Foundation is equivalent to the West Kowloon Cultural District Foundation Limited; WKCDA is equivalent to the West Kowloon Cultural District Authority; we or its grammatical variations is equivalent to the Foundation and WKCDA; and you or its grammatical variations is equivalent to the donor.
Donations made on the M+ Website will go towards the West Kowloon Cultural District Foundation Limited. For more information, please visit https://support.westk.hk.
Standard Terms and Conditions for sale of entertainment tickets
1.1 These Terms and Conditions are the “Terms and Conditions” referred to in the Ticket(s) issued to the ticket holder (“you”) by the West Kowloon Cultural District Authority (“we”) or to anyone who in our reasonable opinion is acting on your behalf with your authority or permission, for the admission to the performance of the Event at the Venue held on the Date and Time presented by the Event Partner(s).
1.2 For the purpose of these Terms and Conditions,
1.3 Full descriptions and details of the Event, Venue, Date and Time, Event Partners are printed on the Ticket(s) issued to you. Tickets can be printed, electronic or other type of evidence (including a wristband) of the right to occupy space at or to attend an Event sold by us to you on behalf of the Event Partner(s).
1.4 Your purchase of Ticket(s) is subject to these Terms and Conditions, and other terms, conditions and regulations of the Event Partner(s) or the Venue. All such terms and conditions are printed or referred to in the Ticket(s), which together with the full descriptions and details as mentioned in Paragraph 1.3 constitute the entire Contract between you and us for the purchase of the Tickets and supersede any previous terms and conditions, agreement or arrangement between us. You have not entered into the Contract in reliance on, and shall have no remedy in respect of, any statement, representation, covenant, warranty, undertaking or indemnity (whether negligently or innocently) made by us other than as expressly set out in the Contract.
1.5 In the event of any inconsistency between these Terms and Conditions and the requirements of the Promoter set out in the Contract, these Terms and Conditions shall prevail.
2. Purchase of Tickets
2.1 Subject to payment card verification and security checks, your Tickets are valid as soon as we have processed your payment and will expire immediately after the performance of the Event for which you purchased Tickets. Tickets will be cancelled if your payment has not passed the verification processes.
2.2 All Tickets are sold subject to availability and to these Terms and Conditions. You must read these Terms and Conditions carefully and raise with us any queries relating to them prior to purchase, as purchase of Ticket(s) constitutes your agreement of these Terms and Conditions. A valid Ticket must be produced to get into an Event. You must notify us of any access requirements at the time of booking. Removing any part of, altering or defacing the Ticket may invalidate your Ticket.
2.3 It is your responsibility to check your Ticket(s) as mistakes cannot always be rectified after purchase. You must check your Ticket(s) on receipt carefully and contact us immediately if there is a mistake.
2.4 Ticket(s) may be restricted to a maximum number or sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view or a minimum age for entry. Any such restriction shall be displayed on our website or otherwise notified to you before or at the time you book the Ticket(s). It is your responsibility to ensure that you read all notifications displayed on our website. We reserve the right to cancel Ticket(s) purchased in excess of the maximum number, without prior notice unless the purchase of Ticket(s) in excess was due to our error, in which case we will notify you prior to cancelling your Ticket(s).
2.5 We will not be responsible for any Ticket that is lost, stolen or destroyed. We only accept responsibility for Tickets bought from our own managed sales points. Any queries regarding Tickets purchased from ticket agents must be directed back to the relevant ticket agent.
2.6 It is not always possible to issue duplicate Ticket(s). For example for non-seated events where there is a possibility of both the original and duplicate ticket(s) being used, compromising the licensed capacity of the Venue. Duplicates may therefore be issued at our discretion or that of the Promoter acting reasonably.
2.7 You agree not to obtain or attempt to obtain any Ticket(s) through unauthorised use of any robot, website or other automated device or any other illegal or unauthorised activity. We reserve the right to cancel any Ticket which we reasonably suspect to have been made in breach of these Terms and Conditions without any notice to you. Any and all Ticket(s) purchased as part of such transaction will be void.
3. Price and Payment
3.1 The price of the Ticket shall be the price set at the time we accept your purchase order and printed on the Ticket, but exclusive of any delivery fee.
3.2 No purchase order will be accepted until we have received full payment in cleared funds. We reserve the right to cancel any booking which we reasonably suspect to have been made fraudulently.
3.3 All concessions and discounts are subject to availability, they may be restricted to certain price levels and performances and can be withdrawn by us without notice.
3.4 Only one concession or discount is available per Ticket.
3.5 Where a concession is claimed, proof of identity and concession entitlement (for example of age or student status) may be required.
3.6 If the amount you pay for a Ticket is incorrect regardless of whether because of an error in a price posted on the Venue or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or pre-sale date or you are able to order a Ticket that was not supposed to have been released for sale, then we will have the right to cancel that Ticket (or the purchase order for that Ticket) and refund to you the amount that we received. This will apply regardless of whether because of human error or a transactional malfunction of our website or our other operated system.
4. Delivery
4.1 Your Ticket(s) will be delivered as an e-ticket to the email address provided when you ordered the Ticket(s). Unauthorised duplication of your e-ticket may prevent your admittance to the Event. We are not responsible for any inconvenience caused by unauthorised duplication. If unauthorised duplicates appear, we reserve the right to refuse entry to all Ticket holders and may credit the original purchaser the face value, which will constitute a full refund. A hard copy duplicate Ticket issued by us, will render the original e-ticket null and void.
4.2 Ticket(s) will only be delivered to the billing address of the debit/credit card holder unless we specifically offer you the facility for Ticket(s) to be sent to an alternative address. Delivery is entirely at your own risk.
4.3 Ticket(s) will arrive no later than 5 Working Days before the date of the performance. If your Ticket(s) are not being held at the Venue ticket office, and you have not received your Ticket(s) from us 5 Working Days prior to the Event, please contact us.
4.4 If Ticket(s) dispatched by ordinary post, special delivery or signed for post are returned to us as ‘addressee unknown’, we reserve the right to cancel your booking and make a refund of the Ticket price only.
4.5 We reserve the right to make Ticket(s) available for collection at the Venue ticket office. You will be notified at point of sale, by telephone, by email or in writing of the arrangements for collection (using the details provided at the time of ordering) if this becomes necessary.
4.6 Where there is not enough time to deliver Ticket(s) by post, we will inform you about the arrangements for collection of your Ticket(s).
4.7 If you are collecting your Ticket(s) from the Venue ticket office, you must have an acknowledgement of purchase order sent by us to you, and the credit/debit card used by you to purchase Ticket(s). You may also be required to present your photo identification document.
5. Changes to Event
5.1 The Event Partner(s) reserve the right to make alterations to the published Event programme where reasonably necessary. Where such alteration is a material change (as described in Clause 7), you will be entitled to claim a refund in accordance with Clause 7.
5.2 We and the Event Partner(s) reserve the right to provide alternative seat(s) at the Event to those specified on the Ticket(s) if the staging of the Event reasonably requires, provided they are of no less value to that stated on the Ticket(s).
6. Cancelled/Re-scheduled Events
6.1 It is your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, we will use our reasonable endeavours to notify you using the details you provided us with at the time of ordering. We do not guarantee that you will be informed of such cancellation or re-scheduling before the Date of the Event.
6.2 It is your responsibility to inform us of any change to your contact address, telephone number or email address you provided us with at the time of ordering.
7. Refund/Exchanges
7.1 Except where we offer an applicable Ticket exchange facility, Ticket(s) cannot be exchanged, cancelled or refunded after purchase unless the performance is cancelled or rescheduled (subject to Clause 6) or where there is a material change to the programme or Event.
7.2 Where an Event is cancelled or rescheduled (subject to Clause 6 and this Clause) by the Venue manager or the Promoter, where an Event is cancelled or rescheduled due to circumstances beyond our control, or where there is a material change to the programme of the Event, you will be entitled to claim a refund from us in accordance with this Clause.
7.3 A 'material' change to the programme of the Event is a change which, in our reasonable opinion, makes the Event materially different to the Event that purchasers of the Tickets, taken generally, could reasonably expect. The use of understudies in a theatre performance shall not be a material change.
7.4 Where an outdoor Event is cancelled or curtailed because of adverse weather, we shall not be liable to make any refund or pay any compensation beyond the refund that may be payable under the rules of the Event Partner(s) or the Venue.
7.5 Where such a refund is sought due to cancellation, rescheduling or a material change to the programme of the Event, you must bring this to our attention as soon as possible upon becoming aware of such material change, cancellation or where the Event has been rescheduled, prior to the rescheduled Event. The refund for Ticket(s) equals the price received by us for such Ticket.
7.6 Refunds shall only be made to the original person in our records who purchased the Tickets and, when possible, be made using the same method in our records as was used to purchase the Tickets except, at our discretion, where payment was made by cash or Octopus card.
8. Limitation of Liability
8.1 Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk. Unless otherwise stated in this Clause, our liability and that of the Event Partner(s) to you in connection with the Event (including, but not limited to, in the event of cancellation, rescheduling or material change to the programme of the Event) shall be limited to the Ticket price received by us. Delivery fee is non-refundable.
8.2 Neither we nor the Venue nor the Event Partner(s) will be responsible for any loss, injury or damage to any person (including you) or property howsoever caused (including by us, by the Venue and/or by Event Partner(s)) except if any such injury or death is caused by the negligence by us, the Venue and/or the Event Partner(s) and to the extent that any increase in any loss or damage results from your breach of these Terms and Conditions and/or any terms and conditions of the Venue or the Event Partner(s). To the extent permitted under applicable law, under no circumstances shall we, the Venue or the Event Partners be liable under any tort, contract, strict liability or other legal or equitable principles for economic loss, business, goodwill, (whether direct or indirect), indirect, incidental, special, consequential or exemplary loss or punitive damages, each of which is excluded by your agreement regardless of whether such losses and/or damages were foreseeable or you had been advised of the possibility of such damages. Notwithstanding anything in the Contract to the contrary, other than the refund obligations under Clause 8.1, our aggregate liability, including for claims, expenses, damages or indemnity obligations under or in connection with the Contract or the performance of the Event shall not exceed three times of the price of the Tickets received by us.
8.3 Nothing in these Terms and Conditions seeks to exclude or limit our or the Event Partner(s)’ liability for death or personal injury caused by us or the Event Partner(s)’ negligence, fraud or other type of liability which cannot by law be excluded or limited.
9. After-sales Care and Complaints
9.1 Should you have any queries or complaints relating to your Ticket purchase, please contact our ticketing team on (852) 2200 0022 or email [email protected]. We will use our best endeavours to acknowledge all customer correspondence within 24 hours.
10. Resale of Tickets
10.1 You may not resell or transfer a Ticket if prohibited by law. Any resale or transfer (or attempted resale or transfer) of a Ticket in breach of the applicable law is a ground for seizure or cancellation of that Ticket.
11. Void Tickets
11.1 Any Ticket obtained in breach of these Terms and Conditions shall be void and all rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void Ticket(s) are non-refundable.
12. Intellectual Property or Trademarks
12.1 Possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.
12.2 Any Ticket cannot be used for advertising, promotions or contests, unless formal written permission is given by the Event Partner(s), provided that even if such consent is obtained, use of our trademarks and other intellectual property is subject to our prior consent.
13. Conditions of Admission and Attendance
13.1 The Venue manager reserves the right to refuse your admission to the Venue in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.
13.2 The Venue manager also reserves the right to request that you leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Venue manager may remove a Ticket holder who:
13.3 You must comply with instructions and directions given by Venue staff and stewards.
13.4 No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.
13.5 No Children under 6 will be admitted to the Venue except where specifically stated at the time of booking. Children (ages 18 months to 15 years inclusive unless otherwise stated at the time of booking and on the ticket) shall require their own ticket which shall be at full ticket price if no child concessions are available at the time of booking. Babes in arms (children under 18 months unless otherwise stated at the time of booking and on the ticket) shall be admitted free of charge to those shows they may attend (children’s and family shows only) however children under the age of 18 months will not be admitted to any performance unless they are specifically aimed for them (i.e. children’s and family shows). Children must be supervised at all times and supervision of children shall be by not less than 1 adult per 10 children. The Venue manager reserves the right to ask parents / supervisors to remove children if, in the opinion of the Venue manager, they are causing a disturbance.
14. Restrictions and Prohibitions
14.1 The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside any Venue is strictly forbidden. Unauthorised recording equipment, recordings, tapes, films or similar items may be confiscated and destroyed or deleted. Any recording made of an Event in breach of these Terms and Conditions shall belong to the Event Partner(s). The Event Partner(s) and Venue will not be liable for any loss, theft or damage to confiscated items.
14.2 By attending an Event, you consent to filming and sound recording as a member of the audience. The Event Partner(s) may use such films and recordings (including any copies) without payment.
14.3 You shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.
14.4 Mobile telephones and messaging equipment must be switched off during the Event.
14.5 Alcohol may only be consumed in public bars and other authorised areas. Smoking is not permitted unless within a designated smoking area (if any).
14.6 The following are not permitted within any Venue:
14.7 The Venue manager reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the Venue manager, may cause danger or disruption to other members of the audience or the Event or is one of the items not permitted in the Venue as listed above.
14.8 Every effort shall be made to admit latecomers to Events at a suitable break in the Event, which may be the interval, but late admission cannot be guaranteed.
14.9 You may only leave and re-enter the Venue during an Event at the discretion of the Venue manager. Otherwise, there will be no re-admission or pass-outs of any kind.
15. Health and Safety
15.1 You must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event. If you have any special requirements or concerns about any special effects which may be featured at the Event, prior notice should be provided when ordering Tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects.
16. Waiver
16.1 If we delay or fail to enforce any of these Terms and Conditions, it shall not mean that we have waived our right to do so.
17. Assignment
17.1 We shall be entitled to assign any of our rights and obligations under these Terms and Conditions provided that your rights are not adversely affected.
17.2 We may delegate or sub-contract any or all of its obligations under the Contract to any of our service providers, provided that we remain responsible to you for the performance of our obligations under the Contract.
18. Severability
18.1 If it is found by a competent court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.
19. Events beyond Our Reasonable Control (Force Majeure)
19.1 For the purposes of these Terms and Conditions, ‘Force Majeure’ means any cause beyond our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to you for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.
20. Amendments
20.1We intend to rely on the written terms set out in the Contract. You should read the written terms carefully before entering into the Contract to ensure that they contain everything that you consider has been agreed. If they do not then you should speak to any member of our staff. After the Contract has been made, the written terms set out in the Contract cannot be varied or amended in any respect unless both you and us agree in writing.
21. No Partnership or Agency
21.1 Nothing in the Contract and no action taken by you or us under the Contract shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other relationship between you and us beyond the relationship created under the Contract.
22. Prevention of Bribery
22.1 You shall not and shall ensure that your employees or agents shall not offer or give any gratuity, bonus, commission, advantage, discount, bribe, loan, or any other gift or consideration as an inducement or reward to any of our employees in breach of the Prevention of Bribery Ordinance, Cap 201.
23. Third Party Rights
23.1 Save the transferee(s) or assignee(s) as permitted by Clause 10.1 or 17.1, any person who is not a party to the Contract shall not have any right or entitlement under any Contracts (Rights of Third Parties) Ordinance, Cap 623 or statutory provision to enforce or enjoy the benefit of any term or condition of the Contract and any such right or entitlement is hereby expressly excluded.
24. No Agency
24.1 You confirm that you are entering into the Contract in your own capacity for your own account and are not acting as a nominee or agent of any other third party.
25. Personal Data
25.1 Your personal information will be used to administer your purchase of Tickets. We will make our best endeavours to ensure that your personal information is protected against misuse and loss, or unauthorized access, modification or disclosure and will promptly notify you of any loss of, or any unauthorized disclosure of or access to, your personal information. We may retain records of personal information for complying with applicable law and internal compliance requirements. “Personal information” means personal information or data, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or data, processed by us in connection with the Contract. We may transfer your personal information to our service providers including payment agents, telecommunication or computer service agents to enable us to process the purchase and delivery of Tickets.
26. Dispute Resolution
26.1 Any complaints about seating or ability to view a production should be made promptly to the Venue manager either before or during the performance.
26.2 If any dispute arises out of the Contract or these Terms and Conditions, we will use our reasonable endeavours to acknowledge your correspondence within 24 hours and will use our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both of us within 5 Working Days.
27. Governing Laws and Jurisdiction
27.1 The Contract shall be governed by and construed in all respects in accordance with the laws of Hong Kong and the parties agree to submit to the exclusive jurisdiction of the courts of Hong Kong.
28. Languages
28.1 In the event of any inconsistency between the Chinese and the English versions of these Terms and Conditions, the English version shall prevail.
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M+ Cinema is Hong Kong’s destination for visual culture on screen. M+戲院為香港充滿活力的觀影場所，以光影呈現豐富多彩的視覺文化。