Frequently Asked Questions 常見問題

Visitors can make online reservations for admission time slots for visits on a designated platform, West Kowloon website, and the West Kowloon Mobile App.

Due to exceptional demand, M+ will not admit unregistered walk-in visitors until further notice. Please reserve your entry in advance.

A successful appointment to visit the museum does not guarantee that visitors will be able to enter M+ and its galleries within the specified timeslots. During peak hours, visitors may have to wait before entry to the museum and its galleries.

Due to exceptional demand, M+ will not admit unregistered walk-in visitors until further notice. Please reserve your entry in advance.

Yes, you can make a reservation on the day of your visit, subject to availability. Please note M+ will not admit unregistered walk-in visitors until further notice. Please reserve your entry in advance.

M+ Members and Patrons do not need reservations. Please present a valid membership card for entry. M+ Patrons may bring three guests with them per museum visit.

Starting from 28 November 2021, M+ will open one hour earlier at 9:00 every Sunday for Members and Patrons to visit.

The visitor’s name, phone number, and a valid email address are required. Visitors will receive a confirmation email once they have successfully completed the reservation form.

The confirmation email may have been sent to your junk email box. If you did not receive or have lost the confirmation email, please make a new reservation.

Visitors are required to present the confirmation email for verification at the entrance.

Yes, you may use the same email address for multiple reservations.

Yes, you can make a reservation for a maximum of four visitors at the same time. Children ages six or below does not need a reservation.

Once the reservation is completed, confirmation will be shown on the webpage. You will also receive a confirmation email.

Please note that the confirmation email may be sent to the junk email box. If you have completed the reservation form but have not received the confirmation email, please make a new reservation. Please note walk-ins are unavailable until further notice.

The confirmation email cannot be reissued. If you lost your confirmation email, please make a new reservation.

Due to exceptional demand, M+ will not admit unregistered walk-in visitors until further notice. Please reserve your entry in advance.

Visitors with reservations should present their confirmation email for verification. M+ Members and M+ Patrons can present their valid membership cards for entry.

You may cancel or amend your reservation in ‘My bookings’ on the reservation platform.

You can make changes on the confirmation page after making the reservation or through the link in your confirmation email.

Reservations are not transferable.

Please arrive M+ in your reserved timeslot. If you arrive later than your reserved timeslot, entry will be subject to availability.

Due to exceptional demand, M+ will not admit unregistered walk-in visitors until further notice. Please reserve your entry in advance.

The two-hour period on the reservation form indicates admission time only. You may enter M+ any time within the two-hour period you have reserved. Once you have entered M+, you may stay until the museum’s closing time.

Please reschedule your visit to another day on which reservation is available.

Due to exceptional demand, M+ will not admit unregistered walk-in visitors until further notice. Please reserve your entry in advance.

You are still required to either scan the ‘LeaveHomeSafe‘ QR code at the museum entrance.

You are not required to make another reservation for re-entry to M+ on the same day. Please present the confirmation email for re-entry verification.

Group visits are available at M+. For full details and guidelines, please visit Groups and Tours.

You can choose whether to subscribe to West Kowloon Cultural District and M+ e-Newsletter according to your needs.

For further enquiries, please contact us at (+852) 2200 0217 or through the West Kowloon website.

We are open from Tuesdays to Sundays and closed on Mondays. For full details on our opening hours, please check Plan Your Visit. If a public holiday falls on a Monday, we are closed.

You can enjoy other public spaces throughout M+, such as the Learning Hub, Roof Garden, The M+ Shop, and The Other Shop.

We also have a number of dining options available, including CURATOR Creative Café at M+. ADD+ and Mosu Hong Kong will open soon.

➔ Plan Your Visit

Please refer to the house rules section below.

M+ reserves the right to remove visitors who do not abide by the museum's house rules.

Backpacks or suitcases are not allowed in the museum. All bulky items must be checked at the cloakroom or lockers. We have a cloakroom available on B1 and lockers on B1 and G.

You will receive a number tag when you check your belongings. Return of your items will be possible only upon presentation of the tag. If you lose the tag, please reach out to M+ staff for assistance.

The maximum weight capacity of each locker is five kilograms. Lockers are available free of charge in three sizes:

• (S) H41cm x W30cm x D46cm
• (M) H85cm x W30cm x D46cm
• (L) H85cm x W85cm x D46cm

The following items will not be accepted in the cloakroom:

• Valuables of any kind
• Food and drink
• Weapons, firearms, ammunition, or hazardous materials that are flammable or corrosive
• Illegal articles
• Perishable items
• Poisonous, foul, or noxious substances

We strongly suggest that you keep your valuables, including a identification document, with you during your visit. M+ shall not be held responsible for any loss, damage, injury, or death arising from the use of the cloakroom or lockers.

All items may be subject to inspection by authorised M+ staff. Certain items may be refused from storage. M+ reserves the right to make the final decision in all cases of dispute.

To store your belongings:

• Open any vacant locker with a key attached.
• Put your belongings inside.
• Make sure your locker is closed and locked properly.
• Remove the key for safekeeping during your visit to the museum.

You may also check outerwear, hats, tripods, selfie sticks, musical instruments, and umbrellas, in the self-service lockers. Please ensure no items or trash is left inside the locker. If you lose the key to your locker, please reach out to M+ staff for assistance.

Unfortunately, companion animals are not allowed within the museum. Trained service animals accompanying people with disabilities and wearing an identifying vest or tag are welcome.

There are priority lanes for persons who require assistance at the Ground Floor Information Desk, cloakroom, admission checkpoints, and lifts. Please speak to M+ staff for assistance to minimise your wait time.

The Zone F Car Park is accessible from the driveway to the museum’s pick-up and drop-off area on 38 Museum Drive. You can also park at the Art Park (Zone E). Street parking is unavailable in the West Kowloon Cultural District.

To see car park availability, please visit the West Kowloon Cultural District App. You can download the app on App Store and Google Play.

If you’ve lost an item in the museum, please reach out to M+ staff onsite or contact us at (852) 2200 0217 for assistance.

You can enjoy twenty-four hours free Wi-Fi at M+ by simply creating a MyWestKowloon account. Once you are logged in, select the West_Kowloon network on your device.

Guest users can also enjoy thirty minutes of free Wi-Fi service per day.

Yes, M+ staff are committed to ensuring that the M+ building is safe for all visitors. The public areas of M+, including museum shops, restaurants, and cafes, are monitored by CCTV. To ensure the safety and security of all visitors, M+ staff may also screen your belongings, including clothing and other items. Visitors who engage in unsafe, illegal, or unruly behaviour may be denied admission or asked to leave M+ without compensation.

We look forward to welcoming you to M+ but need everyone's assistance to keep the M+ building safe and clean for all visitors. By visiting the museum, you agree to abide by our policies and guidelines. Please find our house rules below for your reference:

• All bulky items, including backpacks and suitcases, must be checked at the cloakroom on B1 or stored in lockers on B1 and G during your visit.
• Photography and filming for personal and non-commercial use are welcomed at M+. Please remember to turn off your flash when taking photographs at M+. Filming is permitted only in some areas. Before taking a video, please check gallery signs or ask M+ staff.
• Please be respectful of other visitors and M+ staff.
• Please help us take care of the objects on view in the museum. Do not touch the works on display.
• Refrain from running anywhere in the building.
• M+ has a variety of food and beverage offerings, which you can enjoy in designated areas such as cafes and restaurants. To ensure the safety of our collection, food and drink are not allowed in the galleries.
• We welcome visitors accompanied by their trained service animals, but pets and other animals are not permitted in M+. Trained service animals must wear identifying vests or tags.
• Children below the age of twelve must be accompanied by an adult at all times.
• Smoking, including the use of e-cigarettes, is prohibited except in designated smoking areas.
• Please do not bring inflated balloons into M+. It is also prohibited to fly a kite, drone, or model aircraft inside the building.
• Please do not write upon, mark, soil, or otherwise damage any parts of the building or the furniture and equipment provided for your use. Visitors may be liable to pay for items they damage.
• We encourage you to dispose of recyclable materials and waste responsibly. Garbage bins are provided throughout the museum.
• Photographers may be present in the building, including the M+ galleries, to take pictures or make videos for educational, media, or editorial purposes. These images may be used on the web, social media platforms, in publications, or as promotional materials used by M+ and the West Kowloon Cultural District Authority.
• We reserve the right to deny admission or to ask visitors to leave the museum without refund or compensation for failing to comply with any of our instructions or engaging in unsafe, illegal, or unruly behaviour.

Please note that some areas in the museum, including the Research Centre, have specialised rules which visitors will need to abide by.

The information outlined here is subject to change and may be updated from time to time. M+ reserves the right to change, alter, add, delete, and revise all information at its discretion without prior notice. Please check prior to your visit to ensure you are aware of the latest information.

Admission to the M+ galleries will be waived for twelve months after the opening date for all visitors. Special exhibitions*, events, and cinema screenings may require separate tickets.

Entry reservations are available for visits to the museum. Due to exceptional demand, M+ will not admit unregistered walk-in visitors.

A reservation allows for timed entry to the museum building on the reserved date. Simply present your email confirmation upon entry to the M+ building. A reservation does not guarantee immediate admission to the M+ galleries. During peak times, there may be queues to enter the M+ galleries.

If you have registered for an event or are an M+ Member or Patron, a reservation is not required. Please present your event confirmation email or membership card upon entry to the M+ building.

➔Learn More

*M+ special exhibitions will begin in autumn 2022.

Admission to the M+ galleries will be waived for twelve months after the opening date for all visitors. Currently, collections-based exhibitions include:

• Hong Kong: Here and Beyond
• M+ Sigg Collection: From Revolution to Globalisation
• Things, Spaces, Interactions
• People, Networks, Expressions
• Antony Gormley: Asian Field
• Dream of the Museum
• ... and more exhibitions

➔ Exhibitions

Please check individual exhibition and event listings for further details. Special exhibitions*, events, and screenings may require separate tickets or event registration.

➔ Events

*M+ special exhibitions will begin in autumn 2022.

Yes, members can enjoy unlimited year-round access to the museum. Become an M+ Member or Patron to enjoy priority entry to the museum, complimentary tickets to special exhibitions*, discounts, and more.

➔ Become a Member

*M+ special exhibitions will begin in autumn 2022.

Admission to the M+ galleries will be waived for twelve months after the opening date for all visitors including CIMAM and ICOM members. Special exhibitions*, events, and cinema screenings may require the purchase of tickets. Please visit our Ground Floor Information Desk for further assistance and details.

*M+ special exhibitions will begin in autumn 2022.

No, you don’t need to print your ticket. Simply show your e-ticket or confirmation email on your mobile device to be scanned at admission checkpoints.

Please call our ticketing hotline (852) 2200 0022 to check if your ticket or registration has been processed. If you are at the museum, please seek assistance at the Ground Floor Information Desk.

If you’ve lost your ticket prior to your visit, please call our ticketing hotline (852) 2200 0022 or email us. If you cannot access the original e-ticket or if you’ve lost your ticket at the museum, please seek assistance at the Ground Floor Information Desk.

Tickets cannot be exchanged or refunded unless the event or exhibition has been cancelled or rescheduled. For further details, please refer to our Terms and Conditions.

If there are any changes or cancellations related to the event or exhibition for which you have purchased a ticket, our staff will notify you using the contact details provided at the time of booking. You can also check the individual event or exhibition page for updates and additional information prior to your visit

If you have bought a ticket to an event at M+, you may visit our permanent collection-based exhibitions. Event tickets do not include admission to special exhibitions*. Please check the details of your event registration and contact us if you have any questions.

*M+ special exhibitions will begin in autumn 2022.

We encourage visitors with children to explore the Learning Hub and the Breakout spaces on level 2 in the East and South Galleries. You can also find family-specific activities on the events page.

Yes, personal strollers are allowed in the galleries or may be stored in the cloakroom on B1. For the safety of our visitors and collection objects, child carriers are permitted only if children are being carried on the front of the body—children may not be carried on a person’s back or shoulders in the museum. Please be prepared to present all carried items for inspection at gallery entrances, including diaper bags and backpacks, which may be hung on the stroller or carried on the front of the body during your museum visit.

Food is not permitted in the M+ galleries or event spaces. Please visit designated dining areas—we recommend Creative CURATOR Café at M+. ADD+ and Mosu Hong Kong will open soon.

All toilets at the museum are equipped with baby changing tables. There are also five baby-care facilities within the M+ building near:

• the Promenade Event Space on B1
• the Art Park Entrance on G
• The M+ Shop on G
• the main lifts on level 2

You may also download our map or visit our Ground Floor Information Desk for a printed copy.

➔ Plan Your Visit

➔ Download our Map

M+ offers tours and workshops for kindergarten, primary, and secondary school students and teachers. Please check out our school programmes and choose your preferred activities, visiting dates, and times; then, make an appointment through our tour request form.

Tours of the M+ galleries are free for all students. Customised programmes and studio-based workshops have minimal fees to help cover costs. Teachers and caretakers will not be charged. Please visit the School Programmes page to find out more.

All visiting school groups must book with the museum in order to secure a spot. For your first visit, we strongly recommend joining a free guided tour so you can get to know the museum. Please visit the School Programmes page to learn more.

We welcome students of all educational levels and subjects, with or without background knowledge in art and visual culture. Our school programmes also provide students with diverse Life-wide Learning experiences in response to local school curriculums.

Yes. Tours can be booked in your preferred language.

We don’t have a museum shuttle bus for schools, but you can easily access M+ through public transport. If you are arriving by a school shuttle bus, we will provide details through email on how to arrange bus parking and pick-up once you have made your booking.

Booking a museum school tour or workshop requires a group of a minimum of ten students. The maximum size of the group will depend on our daily booking limit.

Everyone is welcome at M+. Please email us with further details on your students' needs and we are happy to help arrange your visit. You can also visit the accessibility page to learn about accessibility features available at M+.

Visual culture is part of our everyday. It surrounds us—from everyday objects that we use to the videos we watch on our commutes and the neon signs we encounter on the streets. It is the multitude of expressions that make up the visual landscape of our lives.

In the M+ Collections, we explore visual culture through the disciplines of visual art, design and architecture, and moving image, with a special thematic focus on Hong Kong visual culture. Through this interdisciplinary practice, we aim to build, strengthen, and preserve these diverse perspectives and creative expressions for our future generations.

M+ has four permanent collections: M+ Collection, M+ Sigg Collection, M+ Collection Archives, and M+ Library Special Collection. Collectively, they consist of some 6,000+ objects—works of art, moving images, design objects, and architecture materials—over 45,000 archival documents, and close to 500 rare books and published works. Our collection continues to grow and expand in number.

We display only around twenty per cent of the collection in the M+ galleries at any given time. We rotate collection objects in our exhibitions throughout the year, while the rest of the collection resides in our Conservation and Storage Facility (CSF) building.

Please browse our Collection Online to explore the works that are currently on display at M+.

Aside from works displayed in the M+ galleries, some 350 moving image works are available to view on-demand in the Mediatheque.

We are working towards the goal of making our entire collection available online.

If there is a specific work you would like to view for research purposes, and the work is part of the M+ Library Special Collection or the M+ Collection Archives, please make an appointment with the Research Centre.

Our acquisition and collection strategy is focused on the disciplinary areas of visual art, design and architecture, and moving image, and the thematic area of Hong Kong visual culture. We are committed to a long-term collection strategy, which you can read about in the M+ Acquisitions Policy.

All works that enter our collection are subject to a rigorous curatorial vetting process that considers the museum’s collecting priorities and the quality, condition, and provenance of the works.

The attribution and provenance of some works are available in our Collection Online. You may also email us or call (825) 2200 0204 for more information about a specific work. 

➔ Research Centre

We appreciate your generosity in considering M+ as a permanent home for your work. M+ accepts in-kind gifts of artworks and items that complement the permanent collections. Whether it’s an artwork, object, or archival material, if you have a museum-quality item that may be of interest to M+, we welcome you to reach out to us.

If you are an artist or maker who would like to share your work with M+ for consideration:

Please read the M+ Acquisitions Policy for more information about how the museum makes acquisitions.

If you are a collector and would like to donate works to the collection at M+:

Please email us or mail your enquiry to: 

Attn: Museum Development

M+ Museum Limited

West Kowloon Cultural District,

38 Museum Drive, Kowloon.

Hong Kong

Please include these details in your enquiry:

• Item title
• Maker’s name
• Full provenance
• Description of the size and condition
• Photographs of the item

Every donation must undergo a formal review process that may take up to six months. We will respond upon completion of the review.

Yes. M+ continually strives to offer an inclusive museum experience for everyone. Learn more about our accessibility features and access tours and workshops which are available upon request. You can also visit our events page to find out more about accessible programmes happening at M+.

In response to the overwhelming support from the community, M+ is pleased to announce that admission to the M+ galleries will be waived for twelve months for all visitors. Special exhibitions*, events, and cinema screenings may require separate tickets.

Special Opening Arrangement

Reservations are now open for visits to the museum. Due to exceptional demand, M+ will not admit unregistered walk-in visitors until further notice. Please reserve your entry in advance. Children ages six and below do not need a reservation. If you are unable unable to make an online reservation may reach out to M+ staff onsite for assistance.

➔Learn More

*M+ special exhibitions will begin in autumn 2022.

All areas of the M+ building are wheelchair friendly. A limited number of manual wheelchairs are available for visitors to borrow on a first-come, first-served basis and are free of charge. The wheelchairs are for use within the museum only and are not to be taken outside M+ premise.

Please visit the Ground Floor Information Desk if you need assistance.

Yes, there are accessibility and wheelchair-friendly seats available in the Grand Stair and the upcoming cinema houses. We welcome visitors with disabilities to purchase accessible seats for themselves and a companion. There are six pairs of seats available in House 1 and four pairs of seats in House 2 and House 3.

Accessible seats in the Grand Stair are located at the front row on G and also the last row on the level 2.

Accessible parking is available at the Art Park Zone E Car Park, and Zone F Car Park. You may visit this page for additional information and directions.

Audio descriptions and Sign Interpretation are available for some events on a pre-set or request basis. You can find further details specified on individual event pages.

Service animals trained to assist persons with disabilities are welcome in the M+ galleries and other museum spaces. Unfortunately, service animals are not permitted inside The Other Shop and CURATOR Creative Café at M+ on B1.

We are currently working towards providing audio descriptions for objects in the M+ Collection. In the meantime, please tune in with a device of your own choice. Stay tuned to our website for updates!

Currently, we have the following items available for visitors to borrow at the Ground Floor Information Desk:

• folding crane seats,
• earmuffs (three sizes available for infants, children, and adults),
• magnifying glasses,
• portable chargers
• umbrella, and
• museum stools (two sizes available for children and adults).

Please note that items are in limited quantity and are available on a first-come, first-served basis.

Access to the Research Centre is via prior registration and by appointment only.

You need to fill out the Visit Request form and specify the materials you’d like to view. We will then contact you to make an appointment. During your visit, you must complete your registration by providing an up-to-date photographic ID and a separate document showing proof of your permanent address.

First-time users need to bring an up-to-date photographic identification, such as an ID card, passport, driver's license, student ID or work ID, and a separate document showing proof of their permanent address. These must be the original documents.

For proof of permanent address, we accept original documents or digital PDF versions of utility bills, bank statements, credit card statements, national IDs with address, driver’s licenses with ID, home insurance policies, payslips, student loan award letters, or tenancy agreements.

Registered or returning users need to bring their Research Centre User Card.

Please register and book an appointment in advance so that we can ensure the materials you would like to view are available as it may require time to retrieve them for you.

We will try to ensure that the materials you ordered will be available on the day of the appointment. We cannot guarantee that materials will be made available on the same day as the request. You may also request additional materials from our archive collections and Special Collections items at 10:00, 12:00, and 15:00. Reference library items can be requested at any time during the day.

Please reply to the email received from [email protected] confirming your appointment.

You are free to stay and use our facilities until the Centre is closed. Our opening hours are from 10:00 to 17:00. Please refer to our page for additional details.

➔ Research Centre

Yes, Wi-Fi is available at the Research Centre.

There is no limit to how many items you can request. However, you can only view one item at a time. If we think you will need more than one day to view all the items you’ve requested, we will contact you to discuss this prior to your appointment.

Yes, requested materials will remain available for consultation for up to one month after a request has been processed.

Unfortunately, no.

Unfortunately, no.

For the most part, no. However, if you wish to use images of the Research Centre collections in publications or in any other media—including television, film, or social media—please discuss these needs with Research Centre staff. The M+ Rights and Reproductions unit provides high-quality images for these purposes. Any images supplied will be subject to copyright, and fees may apply. 

You may photocopy Reference Library material for private study, depending on the condition of the item and as long as copyright requirements are met. Please discuss your photocopying needs with Research Centre staff. You may not photocopy the Special Collection and Archives collections, but you may take photographs for private study purposes. Photocopies or photographed images made during your visit cannot be published in any way, including on social media. For more details, please read our User Rules.

➔ Research Centre

Our multimedia booths contain digital screens and headphones. They are for viewing digital content from the Research Centre Collections. Please note no other reference material from the Research Centre Collections may be brought into the booths.

You can arrange a group visit with a maximum of ten people. Groups over ten will have to divide into smaller groups for separate visits to the Research Centre.

If you recently graduated from university, or have completed your bachelor’s degree by the time the internship programme begins, you are eligible to apply.

M+ Internships: As long as you receive your degree before the internship programme begins, you are eligible to apply.

Venice Biennale Internships: If you are applying for the Exhibition Internship, you may be able to apply for the time-slots that occur after you have received your bachelor’s degree. The Technical Internship, however, runs from April to May, so you may not be eligible to apply for this position.

At the moment, the M+ Internship is only open to Hong Kong residents with permanent residence status, and individuals eligible to work in Hong Kong without visa sponsorship. The Venice Biennale Internship is only open to Hong Kong citizens with permanent residence status. 

Yes, some former interns have taken a leave of absence from their full-time engagements to take part in the internship. If you are selected for the position, you will be required to submit a letter of permission from your current employer to complete your application.

This is a year-long internship that begins in the summer of each year.

Exhibition Internships run for six weeks between April and December, depending on your preferred time slot. Technical Internships run for approximately four to five weeks from April until May.

We take great care in designing the internships to cater to individual interests. If you are taking part in the M+ Internship, you will have a mentor who will guide your professional experience and expose you to the various projects and programmes at M+. If you are an M+ Venice Biennale Intern, you’ll be working closely with the Exhibitions and Curatorial teams while being supported by on-site Italian staff members to oversee the exhibition in Venice. All interns are encouraged to think critically about the role of museums in a broader sociocultural context while working across different teams. You’ll also be invited to take part in off-site visits, seminars, and internal events to enrich your learning experience. Read more about the internship experience over on the West Kowloon blog, through posts written by previous cohorts.

We hire approximately ten interns for the M+ Internship every year. We also hire ten Venice Biennale Exhibition Interns and two Technical Interns for every biennale.

Yes, we welcome candidates from all career levels and backgrounds. We’re interested in hearing from you as long as you have a strong interest in museum work and twentieth- and twenty-first-century visual culture. 

Yes. However, since the requirements and application forms for each department are different, you must submit a separate application for each role.

Yes, you may select as many time-slots as you wish and state your preferences.

Yes. However, since the requirements and application forms for each department are different, you must submit a separate application for each role.

Interns are expected to carry out the entire one-year engagement. If not, we will, unfortunately, have to offer the position to another candidate.

If you are shortlisted for the position, you will be invited to the office for a mandatory interview. If you are overseas and unable to carry out the interview in person, we may arrange an interview over Skype. 

Yes. This is because applicants are reviewed independently by each department. You may be invited to more than one interview depending on how many departments you were shortlisted by. 

Yes. If you were not selected this year and would like to be reconsidered in the future, please check back on our website to reapply. Applications for the M+ Internship and M+ Venice Biennale Internship open every December.

You can sign up online or visit the Ground Floor Information Desk and the M+ Lounge on level 11. If you sign up online, you will receive a confirmation email with a temporary QR code for admission once the payment has been processed. 

We only accept credit card or WeChat payments at our membership counter at the Ground Floor Information Desk. If you wish to pay by cash, please visit our retail shops and Ticket Desks. If you sign up in person at M+, you can use the QR code printed on the receipt for admission. Your membership will be effective immediately.

➔ Become a Member

Membership privileges vary for each of the five membership tiers. All members will priority entry to the museum, guest privileges when visiting the M+ Lounge, a 10% discount at all M+ shops and designated F&B outlets in the museum, and much more. For details, please check our membership brochure.

Starting from 28 November 2021, M+ will open one hour earlier at 9:00 every Sunday for Members and Patrons to visit.

Once you have registered as a member with successful payment, your membership will be effective immediately. Membership activation will only apply to membership that is gifted or purchased by someone else—for example, a dual membership. You can activate your membership by visiting the link in the membership confirmation email to complete your member profile. You must activate your membership within ninety days.

Your membership card will be mailed to the address provided during the time of purchase within ten working days upon receipt of your payment, or fifteenth working days from the day the mailing address have been provided. When the museum opens, you can enjoy all your member benefits using the QR code included in the membership confirmation email.

Please visit our membership counter on G or the M+ Lounge on level 11. The cost of issuing a new card is HKD 30 and it will take ten working days to arrive in the mail.

Please visit our membership counter on G or the M+ Lounge on level 11. Once our staff verifies your identity as an M+ member, you will receive a temporary one-day pass to use during your visit.

Yes, regardless of where you are, you can always become an M+ member. To join, please visit our membership page to sign up or visit our Membership Counters at M+.

Yes, please bring a valid identification document such as an HKID card or a passport, for verification during your first visit to M+. If you are a full-time student, please bring your student ID or proof of full-time student status.

If you are between ages eighteen to thirty-five, you are welcome to sign up as an M+ Young Patron to enjoy all Patrons’ benefits—with the exception of being recognised on the M+ Donor Wall. However, M+ Young Patrons will still be acknowledged across other selected M+ collateral materials.

All collections-based exhibitions displayed at the M+ galleries are free. 

M+ Members are entitled to two complimentary tickets to special exhibitions* per year while patrons have unlimited free access to all special exhibitions*. For all other special exhibitions*, please book a ticket online or at our Ticket Desks at the museum.

*M+ special exhibitions will begin in autumn 2022.

The M+ Lounge is located on level 11. For opening hours and additional details, please visit M+ Lounge.

Yes, each member can bring up to three guests to the M+ Lounge each time.

In general, all memberships last twelve months starting from the date of activation. For example, if you activate your membership on 5 November 2021, it will be valid until 4 November 2022. You may choose to renew your membership for another year during your membership period. For more details on membership renewals, please email us at [email protected].

Yes, you may upgrade your membership any time during your membership period. Please submit your request at the membership counter on G or at the M+ Lounge on level 11. You can also email us with your request and provide your membership ID number.

Unfortunately, M+ memberships are non-transferable.

Membership fees are non-refundable. For more details, please read our Membership Terms and Conditions.

You can update your profile by logging into your MyWestKowloon account. Please note that your name, birth date, and email address cannot be changed. To request a special arrangement, please contact [email protected] if you are a Patron. For other membership tiers, please contact [email protected].

Please contact[email protected] if you are a Patron. For other membership tiers, please contact [email protected].

You can find them in the Newsroom on the West Kowloon Cultural District Authority website.

Please email [email protected] indicating your request, name, email address, contact number, and media outlet. The Communications and Public Affairs Department of the West Kowloon Cultural District Authority will get back to you accordingly.

To ensure that we can provide the best experience for all visitors, press photography and filming at M+ must be approved in advance. Please apply by emailing [email protected] with details about any photography and filming taking place in the museum. Due to the volume of requests, we require at least seven working days to process an application.

You are welcome to visit the museum during opening hours. Please email [email protected] if you would like to plan a media visit. Indicate your name, email address, contact number, media outlet, and the intended date and time of the visit in your email.